Helena Elliott.

Human-centered designer. Kindle enthusiast. Always curious, sometimes caffeinated.

Surrey & London, UK.

Hey there, I'm Helena. I'm a Customer Experience Designer passionate about building holistic customer journeys, from initial touchpoint to product interaction and support.

Leveraging skills in UX/UI, content strategy, customer support, and graphic design — which are highlighted in this portfolio — my approach centres on creating user-friendly solutions that contribute to a consistently positive experience across every customer-brand interaction. By focusing on each touchpoint, ensuring it's intuitive, helpful, relatable and engaging, I believe in fostering genuine satisfaction that ultimately drives brand success. After all...

satisfaction sparks success.

About Me

Customer Experience Optimization

Content Management & Help Centre Design

Marketing & Graphic Design

Education Services

In-House

IELTS for ILAC

Helping ILAC connect and optimize their IELTS customer journey through impactful CX and marketing initiatives, including a Help Centre for streamlined support, social media ads, email marketing, a blog and print materials.

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Response Website

UX/UI Design

Customer Engagement & Content Strategy

Client Work

Childcare & Home Services

NannyP.ca

A small Nannying, Home Support & Childcare Solutions agency with big dreams. The client wanted a user-friendly website to reach more customers in Vancouver's Lower Mainland. Initially, we launched a brochure site and later added online booking and payment functionality, combined with a content strategy to enhance customer engagement.

Case study in progress!

Send me an email.

I take on freelance small business clients for web design, marketing and customer journey optimization projects. Please reach out to discuss your needs!

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